As an Oregon resident, I was very excited to hear that Netflix was opening up a customer service division in Oregon. I am hoping that this will increase the speed of turn around on my Netflix.com DVD movie rentals . I am not saying that Netflix shipping time is bad now. I get most of my Netflix DVD movie rentals within a week. Netflix says it chose Oregon for expansion because of the high quality of customer service representatives in the Portland area. I don't know how true that is. I do know that labor costs in Oregon are less than other parts of the country. "Plus, the folks in Oregon and Netflix share many values of honesty, candor and an appreciation for creativity and innovation," says Netflix Chief Talent Officer Patty McCord. Thanks for the complement Patty.

